Privacy Policy – Got Ya Dog

1. I respect your privacy

I take your privacy seriously. As a sole operator of Got Ya Dog, I’m committed to protecting the personal information you share with me. This policy explains how I collect, use, store, and protect your details, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
 

 

2. What personal information I collect

I may collect personal information like your:

• Name, phone number, email address, and residential address

• Emergency contact details

• Dog’s name, breed, age, health info, and behaviour history

• Any other details you provide when booking services or filling out forms
   

You might give me this info when:

• You complete a Google Form (like my service agreement or vet release)

• We chat via email, text, or social media

• You refer a friend, give feedback, or respond to promotions
   

 

3. How I collect your information

I collect info directly from you when we:

• Chat via email, phone, or DMs

• Meet in person during a consult

• Use digital tools like Google Forms or my website

Sometimes I may also receive information from third parties (like a vet or emergency contact), but I only keep what’s relevant and necessary.
 

 

4. How I use your information

I use your personal information to:

• Deliver dog walking and sleepover services

• Keep you updated about bookings or changes

• Respond to questions or feedback

• Share cute dog content (with your permission, of course)

• Keep records for admin and legal compliance

I’ll never sell your info or use it for anything dodgy. Promise.
 

 

5. Sharing your information

I only share your personal information when it’s:

• Necessary to run my services (e.g. emergency contacts, vets)

• Required by law (court order, warrant, etc.)

• Part of a service improvement or tech tool (e.g. Google Forms or web hosting)

• With your explicit consent — for example, using a photo of your dog on social media

Your information may be stored by third-party services (like Google or email providers) that operate internationally, but I choose reputable platforms with strong privacy protections.
 

 

6. Keeping your information safe

I do my best to protect the information you share with me. I store digital records securely and take reasonable steps to avoid misuse, interference, or unauthorised access.

That said, no data transmission over the internet is 100% secure — so please be mindful when sending personal info online.
 

 

7. Accessing or updating your information

You can request a copy of the personal info I hold about you, or ask me to update it if something’s wrong. Just email me at woof@gotyadog.com.au.
 

 

8. Complaints

If you’re ever concerned about how your info has been handled, I’d love the chance to sort it out. Feel free to email me or give me a call on 0431 530 412. 
 

 

9. Changes to this policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website. If anything major changes, I’ll let you know.
 

 

10. My website and cookies

When you visit gotyadog.com.au, I may collect anonymous data like your browser type or which pages you view. This helps me improve the site and understand what people are looking for.

I may also use cookies — little digital biscuits 🍪 that remember your visit.
You can disable cookies in your browser if you prefer.

Some content or features may link to third-party websites (like Instagram or YouTube). I’m not responsible for their privacy policies, so I recommend checking those separately.
 

 

Summary

I’m here to give your dog the best life possible — and that includes treating your information with the respect it deserves. If you ever have questions, I’m always happy to chat.
 

Approved by: Kyla Gold
Date: 26 July 2025